New Delhi: Bengaluru’s Kempegowda International Airport (BLR) has once again achieved a remarkable feat by securing the prestigious ACI ASQ Award for 'Best Airport for Arrivals Globally' in 2024, marking its third consecutive year of excellence. This recognition highlights the airport's commitment to providing an exceptional arrival experience for its passengers.

The Airport Service Quality (ASQ) programme, a globally recognized initiative by ACI World (Airports Council International), is at the heart of the award. The ACI ASQ Award is determined through direct feedback from passengers, ensuring that the rankings are based on real, on-the-ground experiences. The program evaluates airports worldwide based on various important criteria, including comfort, cleanliness, service quality, and convenience.

A Commitment to Excellence in Passenger Experience

The ACI ASQ Award is one of the most coveted accolades in the global aviation industry, reflecting the efforts of airports to enhance the overall experience for travelers. For Kempegowda International Airport, winning this award for the third consecutive year signifies the airport’s ongoing dedication to delivering top-notch services to passengers arriving at Bengaluru.

What Passengers Love About BLR Airport

According to a press release by Bangalore International Airport Limited (BIAL), passengers consistently praise BLR Airport for its efficient and hassle-free arrival process. Key aspects of the airport's service that have garnered positive feedback include:

• Streamlined Immigration and Customs Procedures: Passengers have highlighted the airport’s quick and efficient immigration checks, reducing wait times and providing a smooth entry experience.
• Fast Baggage Delivery: BLR Airport has been applauded for its speedy baggage handling, ensuring that passengers can quickly retrieve their luggage upon arrival.
• High-Speed Wi-Fi: The availability of fast and free Wi-Fi helps passengers stay connected while they wait for their onward journey or transport.
• Seamless Arrival Process: From the moment passengers step off the plane, the airport ensures a seamless transition, making arrivals as smooth and stress-free as possible.

Focus on Comfort and Convenience

The emphasis on comfort, cleanliness, and convenience at Kempegowda International Airport is a key factor behind its success. The airport’s management has continuously worked to improve its infrastructure and services, enhancing the overall experience for every traveler who passes through its gates.

A Reputation Built on Consistency

Winning the ACI ASQ Award for three consecutive years reinforces Kempegowda International Airport’s reputation as a global leader in airport services. This achievement not only highlights the efforts of BIAL but also reflects the collective hard work of everyone involved in airport operations, from ground staff to management, ensuring that passengers’ needs are met with the highest standards of service.

Looking Ahead

As Bengaluru’s Kempegowda International Airport continues to grow and expand, the focus on providing a superior passenger experience remains at the forefront. With infrastructure developments and continuous improvements in services, BLR Airport is poised to maintain its position as a top global airport, setting benchmarks for others in the industry.

Bengaluru's Kempegowda International Airport has once again proven that excellence is its standard. With its third consecutive win of the ACI ASQ Award for 'Best Airport for Arrivals', BLR continues to showcase its commitment to providing passengers with a seamless, efficient, and highly convenient arrival experience. As it moves forward, the airport’s focus on innovation and quality service is sure to keep it at the top of global airport rankings.